Get in Touch
We welcome your questions, ideas, and collaboration proposals. To keep things clear and fast, we handle all incoming messages by email only. Please send your note to hello@counterkinetiq.com.
What to include in your message
To help us respond effectively, include these details when relevant:
- Subject line: a concise summary (for example: “Project proposal — motion analytics” or “Press inquiry — interview request”).
- Background: who you are and your organization or role.
- Purpose: a short description of what you want — collaboration, service inquiry, media request, technical support, or career interest.
- Key dates or deadlines: timelines we should know about.
- Attachments or links: sample work, press kit, brief scope, or technical logs (PDFs, links preferred).
Types of inquiries we handle
Our team regularly responds to a range of professional requests, including:
- Project and partnership proposals — collaborations on product development, research, or integrations.
- Customer and technical support — help with services, account questions, or troubleshooting.
- Press and media — interview requests, editorial inquiries, and speaking engagements.
- Sales and enterprise interest — pricing, custom solutions, and procurement discussions.
- Career and freelance opportunities — open roles, internships, and contract work inquiries.
Response time and follow-up
We aim to reply within 1–2 business days for most messages. Complex proposals or technical issues may require additional review; in those cases we’ll acknowledge receipt within one business day and provide a target timeframe for a full response (typically within 5–7 business days).
If you don’t hear from us within the stated window, please resend your message with the original subject line and add “Follow-up” to help us prioritize your inquiry.
Privacy and attachments
We review attachments and links to better understand your request. Please avoid sending sensitive personal data unless explicitly requested. By emailing hello@counterkinetiq.com, you agree to our standard handling of communications as described in our privacy policy.
Who you’ll hear from
Messages are reviewed by our cross-functional team — product managers, engineers, and communications staff — so the reply will come from the person best suited to address your request. We value clear, respectful exchanges and look forward to learning about your needs.